TERMS & CONDITIONS
Firstly we would like to say that should you have any queries or problems regarding your order please contact us either by telephone on 07922334942 or email at email@example.com and we will get back to you promptly.
Any terms used in this website of Alosi Candles or ‘us’, and/or ‘we’, and/or ‘our’ refers to the owner of the website Alosi Candles, based at Caerbrok, Walkers Lane, Shorwell, Isle of Wight, PO30 3JZ. The term ‘you’ refers to the user or viewer of this site.
If for whatever reason you do not agree with these terms and conditions then we would advise you to stop using this website.
Please note these terms and conditions are subject to change at anytime and without notice. It is the responsibility of you as a customer to review and agree with these terms and conditions regularly to be sure of any changes prior to every purchase. By continuing to use this website you are agreeing to any changes.
Should any of the revised changes apply directly to your order, we will notify you. If you intend to cancel the Contract with us upon such changes, you may cancel either in respect of just the affected Products or all the Products even if you are yet to receive these. If you opt to cancel, you shall return (at our cost) relevant products or the whole order and we will refund the price you have paid, including any delivery charges
All our products are made with 100% soy wax and natural fragrances and poured by hand, every effort has been made to be as accurate as possible, however these can be subject to variations depending on when the product was made and can therefore colours and scents can vary slightly from batch to batch and from the images shown on our website. Please be aware that seasonal changes can sometimes affect the way our candles look, however this does not affect the scent or the way the candle will burn.
• You shall not have any claim for innocent or negligent misrepresentation against us based on any statements made in this contract
• Unless expressly stated in these terms and conditions, we do not give any representation, warranties or undertakings in relation to the products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
Anybody using this site under the age of 16 years old must have permission from a parent/guardian and adult supervision.
You shall not have any claim for innocent or negligent misrepresentation against us based on any statement in this Contract
• (a) These terms and conditions will become a binding contract between us and you upon the acceptance of your order by ourselves in the form of a written confirmation of your order being sent to you by email stating an order number and a dispatch confirmation (These may come at different times depending on product activity) Without both of these we are not bound the order.
(b) If any conflict is made regarding the acceptance of your order listed in (a) then the order will take priority.
(c) Please ensure you state all order numbers in all correspondence whether this be by email or phone regarding your order
(d) If payment of your products has been made and for whatever reason we are unable to fulfil your order, ie, a sale item or stock item is no longer available or out of stock or an error has occurred with the pricing on our site we will notify you and a refund will be made along with delivery costs using the same payment method as originally used.
RIGHT TO CANCEL
• Your legal right to cancel an order starts from the date you receive the dispatch confirmation number, this depends on what you have ordered and how it is being delivered.
You have a legal right as a consumer to cancel a contract under the consumer contracts (information, cancellation and additional charges) regulations 2013 during the period set out below:
- If your Contract is for a single Product, The end of the cancellation period will be 14days after the day on which you receive your product.
-If your contract was for multiple items bought at the same time and they are all sent at different times by us, then the end of your cancellation period will be 14 days after the day on which you receive your last item.
• If during the relevant period set out above you intend to cancel the contract with us you can notify us of your decision and receive a full refund along with postage costs. This refund will be sent in the same format as it was originally paid by yourself.
Further advice on cancelling a contract can be obtained from your local Citizens advice Bureau, or Trading Standards Office.
SPAM & COOKIE USE
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
DATA PROTECTION & PRIVACY
Alosi Candles do not hold your credit/debit card details and will not pass your name or address to any third parties. All payments are processed through PayPal Express Checkout. This service reduces the risk of fraud and makes internet transactions more secure by utilising state of the art encryption to protect your personal details. We will never ask for personal details via email. If you receive an unsolicited email asking you for your Alosi Candles log in details, please inform us immediately.
We may collect the following information; name, contact information including email address, and demographic information such as postcode, preferences and interests. We use this information to better understand your needs and provide you with a better service, and in particular; for internal record keeping, to help improve our products and services, and to stay in contact with you.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
This agreement describes the terms and conditions that govern your use of this website.
We may, at our sole discretion, vary or modify the Website Terms from time to time. The amended Website Terms will be posted on this website. Any subsequent access to, or use by you, of this website will constitute an acceptance of these Website Terms as they appear at that time.
Except as specifically permitted under the terms of this agreement, these Website Terms cannot be amended except in writing signed by you and us.
2. Information and Content
The content and format of this website may be changed by us at any time, without notice, in our absolute discretion.
This website included information and content provided by third parties (Third Party Information). We do not verify Third Party Information, which may not be complete, timely or accurate for your purposes. We make no representation or warranty of any kind as to the accuracy, timeliness or completeness of Third Party Information, nor do we endorse any Third Party Information.
This website includes information and content developed by us (Our Information). You acknowledge and agree that:
(a) Our Information is intended only to provide a summary of the relevant subject matter and its brevity could lead to misinterpretation;
(b) while we use all reasonable endeavours to ensure that Our Information is up to date, this is not always possible due to the fast moving nature of internet technology; and
(c) Our Information may include certain errors, omissions or outdated information from time to time.
You should not rely on Our Information as your exclusive or primary source of information. You should not use Our Information to replace advice given by a qualified professional. To the extent permitted by law, we do not warrant the accuracy or timeliness of Our Information and no responsibility can be accepted for those who act on Our Information without first consulting us and obtaining specific advice.
We do not guarantee the security of this website. We do not warrant that access to this website will be uninterrupted or error free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks to satisfy your own requirements.
Should you leave this site via a third party link, you acknowledge that:
(a) you do so at your own risk;
(b) the content to which you link will not have been produced, checked for accuracy, or otherwise reviewed by us; and
(c) the link does not represent any endorsement by us of the products or services offered on the linked site.
4. Intellectual Property
All intellectual property rights in this website, including any information, software and tools accessed via this website, will remain vested in us.
You may not copy, reproduce, modify, reverse engineer, disassemble, decompile, transmit or communicate to the public this website, or any information, software and tools accessed via this website.
5. Confidentiality and Privacy
Any communication or material sent by you to this website by electronic mail or otherwise, including any data, questions, comments or suggestions, are and will be treated as non-confidential, except to the extent that any such communication or material or any part of it comprises personal information as defined in any applicable privacy laws.
6. Our Liabilities
Subject to any applicable law:
(a) we give no warranties, and you have no other rights, apart from those, if any, expressly set out in these Website Terms; and
(b) all implied conditions, warranting and rights are excluded.
Without limiting paragraph 6.1, to the extent permitted by law, we do not give any warranty of reliability, quality, fitness for purpose, merchantability or accuracy, not accept any responsibility arising in connection with any errors in, or omissions from, the information, software or tools provided on or by this website.
Where any condition, warranty or right is implied by law and cannot be excluded, we limit our liability for breach of that implied condition, warranty or right:
(a) in connection with the supply of goods, to an one or more of the following, as we may determine: the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the costs of replacing the goods or of acquiring equivalent goods or the payment of the costs of having the goods repaired; and
(b) in connection with the supply of services, to one of the following, as we may determine: the supplying of the services again or the payment of the costs of having the services supplied again.
Subject to paragraphs 6.1 and 6.3, we are not liable to you in contract, tort (including negligence), under any statue or otherwise for, or in respect of, any:
(a) indirect or consequential loss or damage; or
(b) loss of profits, sales, turnover, reputation, production, anticipated savings, goodwill, business opportunities, customers, software or data, whether of a direct, indirect or consequential nature, suffered by you or any other person and arising out of any breach or other act or omission in connection with these Website Terms.
Subject to this paragraph 7, our total and aggregate liability in contract, tort (including negligence), under statute or otherwise for, or in respect of, any direct loss or damage arising out of an breach or other act or omission in connection with these Website Terms will not exceed the total amount paid by you for use of this website.
You acknowledge that we have engaged a third party to manage this website on our behalf (Third Party Website Manager) and to the fullest extent permitted by law, you must not make any claim or commence any proceeding against that Third Party Website Manager in connection with your use of this website.
This Policy applies as between you, the User of this Website and Alosi Candles the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Data” means collectively all information that you submit to Alosi Candles via the Website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998;
“Alosi Candles.” means Alosi Candles of Registered Address Caerbrok, Walkers Lane. Shorwell, Isle of Wight, PO30 3JZ.
“User” means any third party that accesses the Website and is not employed by Alosi Candles and acting in the course of their employment; and.
“Website” means the website that you are currently using (www.alosicandles.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. Scope of this Policy
This Policy applies only to the actions of Alosi Candles and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
3. Data Collected
Without limitation, any of the following Data may be collected by this Website from time to time:
3.2 date of birth;
3.4 job title;
3.6 contact information such as email addresses and telephone numbers;
3.7 demographic information such as post code, preferences and interests;
3.8 financial information such as credit / debit card numbers;
3.9 IP address (automatically collected);
3.10 web browser type and version (automatically collected);
3.11 operating system (automatically collected);
3.12 a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
4. Our Use of Data
4.1 Any personal Data you submit will be retained by Alosi Candles for twelve months.
4.2 Unless we are obliged or permitted by law to do so, and subject to Clause 5, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
4.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see Clause 11 below.
4.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
4.4.1 internal record keeping;
4.4.2 improvement of our products / services;
4.4.3 transmission by email of promotional materials that may be of interest to you;
4.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website.
5. Third Party Websites and Services
5.1 Alosi Candles may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this Website.
5.2 Any Data used by such parties is used only to the extent required by them to perform the services that Alosi Candles requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.
6. Links to Other Websites
7. Changes of Business Ownership and Control
7.1 Alosi Candles may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Alosi Candles Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
7.2 In the event that any Data submitted by Users is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
8. Controlling Use of Your Data
8.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
8.1.1 use of Data for direct marketing purposes; and
8.1.2 sharing Data with third parties.
9. Your Right to Withhold Information
You may access certain areas of the Website without providing any Data at all. However, to use all features and functions available on the Website you may be required to submit certain Data.
10. Accessing your own Data
You have the right to ask for a copy of any of your personal Data held by Alosi Candles (where such data is held) on payment of a small fee which will not exceed £10.00.
11.1 Data security is of great importance to Alosi Candles and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
11.2 Specifically we use the following systems:
11.2.1 PayPal – Data stored on PayPal systems.
12. Changes to this Policy
Alosi Candles reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.