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  • Can I return a product?
    Products must be returned within 30 days. If in doubt please refer to our delivery and returns page information. Final sale items can not be returned or exchanged.
  • How long will my order take to reach me?
    Our standard UK delivery is 3-5 working days to reach you from the date of dispatch. All orders for Isle of Wight delivery are normally delivered within 3-5 days, although this can sometimes be longer during holiday periods. In which case you may find your order is delivered by postal service at no extra cost.
  • What Wax do you use?
    We us natural soy wax. We have found that this natural wax goes with our eco-friendly image and also blends well with our fragrances for a quality burn.
  • Where on the Isle of Wight do you deliver?
    We deliver anywhere on the Isle of Wight, providing your order is over £15.00
  • There is a problem with my order what should I do?
    As we are only human, sometimes mistakes can be made. If you have received your order and something is not quite right, please let us know right away and we will rectify it for you. You can call our helpful team on 07922334942 or email info@alosicandles.com
  • Are your products tested on animals?
    All of the products we use are not tested on animals and our wax does not contain any animal products.
  • Do you deliver?
    Yes, we deliver anywhere on the Isle of Wight for all orders over £15.00
  • How can I ensure candle safety?
    All our products are supplied with a safety label. This is to ensure all customers are well informed on the correct and sensible use of our products. We also offer candle safety guidelines, wax melt safety guidelines and reed diffuser guidelines with all our products.
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